Product recall and safety notices
Click on the headings below to view the product recall/safety notices for that specific item.
Girls Navy Sequin Stripe Velour Jog Set River Island Baby Boys Quilted Snowsuit River Island Baby Girls Peplum Quilted Snowsuit Samsung Gas Hobs Swan Gas Hobs Bluebell Baby Monitors BISSELL Cordless Multi-Surface Wet Dry Vacuum Badabulle Foldable Bath Seat Heaton Upholstery Range Glen Dimplex Home Appliances Baby Boys Dino 3 Pack Romper – Multi Fitbit Ionic Smartwatches Cosatto All in All+ Car Seat Green Sheep Baby Gym products Festive Christmas Lights Trust GXT705R RYON CHAIR RED KitSound funk true wireless earbuds River Island longline studded hoodie River Island Check shift dress Rexel Promax Paper Shredder Apple 15” MacBook Pro Cry Babies Nala Doll Lynx 'The Golden Year' with Floating Pool Speaker Gift Set Adidas Infinite 3 Stripe Bikini River Island Mini Boys Mesh Running Trainers River Island Girls Ribbed Frill Outfit River Island Girls L'Amour Jumpsuit Mini V by Very Llama T- Shirt Ariana Flatform Wedge Sandal Nerf® Battle Racers Swan Washing Machine – SW1010 and SW1020 KitchenAid Kettle Lee Stafford - Coco Loco Straightener Baker by Ted Baker Girl's Jelly Shoes Recaro SmartClick Base Hotpoint Fridge Freezers Dimplex Portable Dehumidifier Beko Dryer HP Batteries Mini V By Very - Toddler Coats Indesit, Hotpoint and Swan Condenser Dryers Mamas and Papas Car Seat Warehouse - Velvet T-Shirt (Black) Recaro Fix Base Grow & Go / Peppa Pig / Thomas & Friends - 2 in 1 Site & Scoot Small Wonders - 2 in 1 Sit & Scoot Mamas & Papas - Armadillo Flip XT Pushchair River Island - Mini Boys Grey Stripe Jogsuit Faro Upholstery RangeGirls Navy Sequin Stripe Velour Jog Set
Notice added 7th March 2024
We have identified a potential safety issue with our Girls Navy Sequin Stripe Velour Jog Set. The affected product number is VHXSW.
In some instances, the sequins are insufficiently attached and can come away from the garment if pulled or tugged at. This poses a potential safety risk of swallowing/inhaling of the sequins.
Customer safety is our top priority, and we are therefore recalling this product as a precautionary measure.
Please stop using this item immediately and return it to us in the normal way for a full refund.
Please call our customer service team if you need any more support.
We thank you for your co-operation and apologise for any inconvenience.
River Island Baby Boys Quilted Snowsuit
Notice added 5th December 2023
A Product Recall Notice has been issued on River Island Baby Boys Quilted Snowsuit.
The affected product number is VP9SX.
This snowsuit does not meet River Island’s usual high standards for quality and safety as the silver poppers may become loose, which could present a choking hazard for children.
Customer safety is their highest priority, and they are therefore recalling this product.
Customer safety is our top priority, and we are therefore participating in a modification programme.
What should I do next?
Stop using the product immediately and return it to us in the normal way for a full refund
If you have any queries, please contact our customer service team
We thank you for your co-operation and apologise for any inconvenience.
River Island Baby Girls Peplum Quilted Snowsuit
Notice added 31st October 2023
A Product Recall Notice has been issued on River Island Baby Girls Peplum Quilted Snowsuit.
The affected product number is VP9S0.
This snowsuit does not meet River Island’s usual high standards for quality and safety as the silver poppers may become loose, which could present a choking hazard for children.
Customer safety is their highest priority, and they are therefore recalling this product.
Customer safety is our top priority, and we are therefore participating in a modification programme.
What should I do next?
Stop using the product immediately and return it to us in the normal way for a full refund
If you have any queries, please contact our customer service team
We thank you for your co-operation and apologise for any inconvenience.
Samsung Gas Hobs
Notice added 3rd October 2023
Due to a serious safety concern a Safety Notice has been issued on 3 Samsung Gas Hobs sold between October 2019 – September 2023.
The affected Samsung Gas Hobs may be fitted with a connector that is at risk of failing in certain circumstances whether the hob is in use or not. Should this occur, this could lead to a gas leak or fire.
The affected products are:
M4ENA NA64H3010AS/U1
M4ENC NA64H3000AK/U1
M4END NA75J3030AS/EU
Customer safety is Samsungs top priority, and they are therefore participating in a modification programme.
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob or on the instruction manual. Should neither be readily accessible, or you have concerns you might have an affected model, then please follow the instructions below to register for a free inspection by a Gas Safe registered engineer.
What should I do next?
If you have an affected gas hob or you cannot locate your model number, it’s important that you contact Samsung straight away to arrange for a free inspection and repair by a Gas Safe registered engineer.
The dedicated help line is Freephone 0800 046 5458. Alternatively, go to gashobsrepair.mktpoint.com to enter your details. When contacting us, please have your model number to hand.
If you are using an affected appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
We thank you for your co-operation and apologise for any inconvenience.
Swan Gas Hobs
Notice added 5th September 2023
Due to a serious safety concern a Safety Notice has been issued on 2 Swan Gas Hobs sold between 1st January 2020 – 20th September 2020.
The affected Swan Gas Hobs may be fitted with a connector that is at risk of failing in certain circumstances whether the hob is in use or not. Should this occur, this could lead to a gas leak or fire.
The affected products are:
LJRTU Model SXB7040B, 60CM BUILT IN GAS HOB
MR3HA Model SXB75260SS, 60CM GAS HOB
Customer safety is our top priority, and we are therefore participating in a modification programme.
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob or on the instruction manual. Should neither be readily accessible, or you have concerns you might have an affected model, then please follow the instructions below to register for a free inspection by a Gas Safe registered engineer.
The dedicated help line is Freephone 0800 208 1029. Alternatively, go to gashobsrepair.mktpoint.com to enter your details. When contacting us, please have your model number to hand.
If you are using an affected appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
We thank you for your co-operation and apologise for any inconvenience.
Bluebell Baby Monitors
Notice added 11th July 2023
The app that supports the monitor system is no longer functioning correctly, which means that there is a potential risk of the child not being monitored correctly.
The products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
The affected products are:
U4DN4 Bluebell 7-in-1 Baby Monitor
U4DN6 Bluebell 8-in-1 Baby Monitor
U4DN7 Bluebell 9-in-1 Baby Monitor
V54AS Bluebell HD Baby Camera
Customer safety is our top priority, and we are therefore recalling the above products.
What you need to do
Please stop using it immediately and return the product to us in the normal way for a full refund
If you have any questions, please contact our customer service team
We thank you for your co-operation and apologise for any inconvenience.
BISSELL Cordless Multi-Surface Wet Dry Vacuum
Notice added 21st April 2023
A safety issue has been identified with the BISSELL Cordless Multi-Surface Wet Dry Vacuum, model number: 2582E
The affected product number is PKLRG
BISSELL is committed to designing cleaning products that are safe and reliable. They are proactively alerting you to a recall due to a potential safety issue involving the battery management circuit boards.
This could lead to a risk of the circuit board overheating or catching fire.
What you need to do
To find out if your product is part of this recall, we ask that you locate the model number behind the clean water tank. The model number will be listed in a large black bar on the product label.
Next steps
Please remove your machine from the charging base and stop using your device immediately.
To arrange a repair or replacement please contact BISSELL® on 0344 888 6644 9am-7pm Monday-Friday, and 10am-5pm on Saturday.
Alternatively, you can visit https://recall.bissell.com/gb
We thank you for your co-operation and apologise for any inconvenience
Badabulle Foldable Bath Seat
Notice added 20st April 2023
Some risks have been identified with the Badabulle Foldable Bath Seat that can cause injury.
The affected product number is UZRHU Batch code 051221
No other batches are affected
Our supplier has identified risks associated to a particular batch of this product. There is a risk of choking and potential for finger entrapment.
Customer safety is their top priority, and they are therefore recalling this product.
What you need to do
Please stop using it immediately and return the product to us in the normal way for a full refund
If you have any questions, please contact our customer service team
We thank you for your co-operation and apologise for any inconvenience.
Heaton Upholstery Range
Notice added 24th March 2023
We have identified a safety issue with our Heaton Upholstery range.
The affected product numbers are:
UJUQ3 HEATON 2 SEATER SOFA, GREY
UJUQ9 HEATON 2 SEATER SOFA, BLUSH
UJV43 HEATON 2 SEATER SOFA, NAVY
UJV7K HEATON 3 SEATER SOFA, GREY
UJUQ7 HEATON 3 SEATER SOFA, BLUSH
UJV3Y HEATON 3 SEATER SOFA, NAVY
UJV7J HEATON 4 SEATER SOFA, GREY
UJUQ6 HEATON 4 SEATER SOFA, BLUSH
UJUQC HEATON 4 SEATER SOFA, NAVY
UJUQ4 HEATON ARMCHAIR, GREY
UJUQA HEATON ARMCHAIR, BLUSH
UJV44 HEATON ARMCHAIR, NAVY
UYLQ6 HEATON 3+2 SOFA, GREY
UYLQ7 HEATON 3+2 SOFA, BLUSH
UYLQ8 HEATON 3+2 SOFA, NAVY
UZLUC HEATON RH CHAISE SOFA, GREY
UZLUE HEATON RH CHAISE SOFA, BLUSH
UZLR5 HEATON RH CHAISE SOFA, NAVY
UZLUB HEATON LH CHAISE SOFA, GREY
UZLUD HEATON LH CHAISE SOFA, BLUSH
UZLR4 HEATON LH CHAISE SOFA, NAVY
The affected items were sold between March 2022 and February 2023
Through routine testing we’ve identified a fire safety issue in that these products have failed to meet the required fire safety standard. If exposed to a naked flame, the cover fabric could catch fire.
Customer safety is our top priority, and we are therefore recalling this product as a precautionary measure.
What you need to do
Please contact our customer service team and follow the instructions for ‘Large Item’ to arrange a replacement or refund.
Your sofa/armchair can still be used in the interim, provided you ensure it does not come into contact with a naked flame, for example matches or candles.
We thank you for your co-operation and apologise for any inconvenience.
Glen Dimplex Home Appliances
Notice added 26th August 2022
Glen Dimplex Home Appliances (Stoves, Belling, New World) and the Office for Product Safety and Standards (OPSS) are advising that an investigation is ongoing into a fatality due to carbon monoxide poisoning where a gas range cooker was in the premises.
The investigation into the tragic death is ongoing and the family and friends of the person who has died have our deepest sympathies. Given the risk of carbon monoxide, we are contacting consumers to remind them that they MUST USE THE GAS GRILL WITH THE DOOR OPEN, as detailed in the instruction manual.
A number of Stoves, Belling and New World gas range cookers are impacted and so it is important that you make contact with us via 0800 110 5728 or email consumersupport@glendimplex.com. By doing so, we can confirm if your cooker is affected and keep you updated with the latest advice. If you no longer own the cooker, it is still extremely important that you contact us to let us know who now owns it so that we can contact them too.
You will need your model number, starting with 4444, and serial number when contacting us. This can be found by opening the main oven door. It is located on a badge on the frame above the grill cavity.
We are actively reminding all of our consumers and owners of these gas range cookers that they MUST OPERATE THE GAS GRILL WITH THE DOOR OPEN as detailed in the instruction manual. DOING SO POSES NO RISK OF CARBON MONOXIDE BUILD-UP.
We have stringent health and safety measures in place, and all of our cookers are tested to industry standards and by the British Standards Institute (BSI) before they are made available to buy.
We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide. We are working closely with the OPSS to highlight the risks of carbon monoxide and we support their message of informing consumers to only use gas grills with the door open.
Consumers with one of these gas range cookers in their home can continue to use the product as per the instruction manual, but MUST ENSURE THAT THE GRILL DOOR IS LEFT OPEN WHILST THE GAS GRILL IS IN OPERATION.
Appliance Use:
All gas appliances must be installed and operated in accordance with the manufacturer’s instructions supplied with the cooker. Correct use and adequate ventilation is essential to ensure safe use of these cookers. Using an appliance for any purpose, other than that for which it is designed, can cause serious safety issues. The grill cavity in these appliances is designed for open door grilling and the grill must not be used as an oven, a space heater, or any other purpose.
The link to the OPSS safety notice can be found here.
Baby Boys Dino 3 Pack Romper – Multi
Notice added 18th August 2022
We have identified a potential safety issue with our Baby Boys Dino 3 Pack Romper – Multi.
The affected product number is U3GJX.
In some instances, the popper fasteners have been incorrectly attached and may detach during use causing a potential choking hazard.
Customer safety is our top priority, and we are therefore recalling this product as a precautionary measure.
Please stop using this item immediately and return it to us in the normal way for a full refund.
Please call our customer service team if you need any more support.
We thank you for your co-operation and apologise for any inconvenience.
Fitbit Ionic smartwatches
Notice added 14th March 2022
A recall has been announced on the following Fitbit Ionic smartwatches.
Our product numbers are:
LY4N6 Slate Blue/Burnt Orange
LY4N7 Charcoal/Smoke Gray
LY4N9 Blue-Gray/White
MKPCL Adidas Edition
After a thorough investigation, Fitbit have determined that in limited instances the battery in some Ionic smartwatches may overheat, posing a burn hazard.
Customer safety is always Fitbit’s top priority, and they are taking this action out of an abundance of caution for its users.
Fitbit are offering a refund to affected customers.
This recall involves Fitbit Ionic devices only and does not affect any other Fitbit smartwatches or trackers.
What you need to do
Stop using it immediately
Visit the dedicated Fitbit recall page help.fitbit.com/ionic or contact the recall helpline to organise your refund. You will need the email address associated to your Fitbit account to do this
Contact Details
Fitbit Recall Helpline: 0808 164 9035
Please accept our apologies for any disappointment or inconvenience this may cause you.
Cosatto All in All+ Car Seat
Notice added 2nd February 2022
A product safety notice has been announced on the following Cosatto All in All+ model of car seat.
Our product numbers are:
PJVMF
PJVMG
PJVMH
PYAC6
PYYE7
PYYE9
QLKTU
Our supplier has identified a potential safety concern relating to the buckle used in the production of a small batch of car seats manufactured between September 2019 and June 2020.
There is a risk that the buckles contain components which can become defective.
Consumer safety is their top priority, and they are voluntarily issuing this safety notice and sending out replacement buckles to all impacted customers.
Please note that all car seats from later batches are not affected.
What you need to do
Nothing – Cosatto will write to you directly and will provide a replacement buckle
The letter will include a copy of the Safety Notice and will provide a link to a dedicated page on the Cosatto website, where video guides are available to advise how to change the buckle
A contact telephone number is available in the event of any queries
Contact Details
Telephone: 0800 014 9252
Please accept our apologies for any disappointment or inconvenience this may cause you.
Green Sheep Baby Gym products
Notice added 11th January 2022
A recall has been announced on the following Green Sheep Baby Gym products
The affected products are:
QKVNP
QKVNT
QKVNQ
QKVNN
Our supplier has identified a potential issue with the wooden rings used on the Knitted Bear rattle, Knitted Bunny rattle and Bunny Ear charms.
There is a risk of the wooden rings breaking in use.
Consumer safety is their top priority, and they are voluntarily recalling this product as a precautionary measure and offering replacement charms.
Please note that the baby gym frames and remaining soft animal charms, wooden charms and crochet charms can continue to be used, and meet all relevant safety requirements.
If you have any of the affected charms which feature a wooden ring, please stop using them immediately
What you need to do
Register for a new replacement charm(s) at www.thelittlegreensheep.co.uk/product-recall/
As part of the registration process, you will be asked to confirm that you have stopped using the original charm(s), which can be disposed of with household waste
If you have any queries or concerns, please contact the Customer Experience team at Green Sheep Group Limited, details below
Contact details
E-mail: hello@thelittlegreensheep.co.uk
Telephone: 0800 028 1433
Please accept our apologies for any disappointment or inconvenience this may cause you.
Festive Christmas Lights
Notice added 17th December 2021
A recall has been announced on the following product - Festive Christmas Lights
The affected products are:
RRUAV 520 Jolly Holly-Worm Lights
MPYRU 1000 Multi-Function Warm White Christmas Lights
Q9MF9 1000 Carnival Firefly Indoor/Outdoor Christmas Lights
Q9MF3 720 Bright White LED Icicle Lights
RRUHE 1000 Aurora Sparkle Lights
RRUAU 520 Glow-Worm Lights
Q9MFA 1000 Arctic Firefly Indoor/Outdoor Christmas Lights
Q9MF4 960 Blue and White LED Snowing Icicle Lights
Several transformers have failed in use due to a fault with the internal control unit. This fault can lead to a short circuit within the transformer and a rupture of the transformer casing.
This presents the risk of electric shock and of a fire developing.
Consumer safety is our top priority, so we are recalling these lights as a precautionary measure.
No other of our Christmas Lights are affected by this notice
What you need to do
If you have an affected product, please stop using it immediately
Log into ‘My Account’ on our website and find the item within the “Returns” tab
Select “Faulty” as the reason for return and follow the instructions to generate your digital returns note
When returning the product, please ensure your account details are enclosed to help us process your refund as quickly as possible
We will provide you with a full refund. This can take up to 14 days for your card or account to be credited
If you’ve bought this product and passed it on to someone, please make them aware of this recall and arrange for the product to be returned to us
Please accept our apologies for any disappointment or inconvenience this may cause you.
Trust GXT705R RYON CHAIR RED
Notice added 26th July 2021.
A recall has been announced on the following product:
Product number - QQ7GF – Trust GXT705R RYON CHAIR RED
Item Code - 918922
Supplier Item Code - 22256
Our supplier has identified that this chair does not comply with the UK Furniture and Furnishings (Fire Safety) Regulations.
This means it may present a fire hazard risk if it comes in to contact with an open flame.
Consumer safety is their top priority and they are voluntarily recalling this chair as a precautionary measure.
No other gaming chairs are affected by this notice.
If you have an affected product please stop using this item immediately and return it to us in the normal way for a full refund
What you need to do
Please contact our customer service team who will arrange for the chair to be collected
On receipt of your returned chair we will provide you with a full refund. This can take up to 14 days for your card or account to be credited
If you’ve bought this and passed the chair on, please make them aware of this recall and arrange for the product to be returned to us
Please accept our apologies for any disappointment or inconvenience this may cause you..
KitSound funk true wireless earbuds
Notice added 26th July 2021.
A recall has been announced on the following products:
PQTALN
QTALG
QTALH
QTALJ
Our supplier has identified a risk of overheating of the charging case if it is connected to a charging device or power source which inputs more than 5 volts.
There is a burn risk if the charging case overheats and is subsequently touched.
Consumer safety is their top priority and they are voluntarily recalling this product as a precautionary measure.
If you have an affected product please stop using this item immediately and return it to us in the normal way for a full refund
What you need to do
Log in to the ‘My Account’ section of your account and find the item within the “Returns” tab
Select the return reason as “Faulty” and follow the steps to generate your digital returns note
When returning, please ensure your account details are enclosed to help us process your refund as quickly as possible
Alternatively, please visit www.kitsound.co.uk/recall/funk25 and follow the instructions to return the product to the supplier free of charge and claim a voucher up to the value of the goods
If you’ve bought this product and passed them on, please make them aware of this recall and arrange for the product to be returned
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island longline studded hoodie
Notice added 11th July 2019.
A recall has been announced on the following product:
Product number - NEGXQ – River Island Longline studded hoodie
River Island product number - 725642
River Island is initiating a product recall on their River Island longline studded hoodie. This product was sold in AW18.
River Island have identified that the metal drawcord caps/ends on the hoodie contain chemicals which are in excess of the legally permitted levels within the EU. If these caps/ends are mouthed or ingested they have the potential to cause harm.
Customer safety is their top priority, please stop wearing/using the product immediately and return to us via the usual route, for a full refund.
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island Check shift dress
Notice added 11th July 2019.
A recall has been announced on the following product:
Product number – N97YP – River Island Check shift dress
River Island product number – 723975
River Island is initiating a product recall on their River Island Check shift dress. This product was sold in AW18.
River Island have identified that the faux pearl button on the dress contains chemicals which are in excess of the legally permitted levels within the EU. If these caps/ends are mouthed or ingested they have the potential to cause harm.
Customer safety is their top priority, please stop wearing/using the product immediately and return to us via the usual route, for a full refund.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Rexel Promax Paper Shredder
Notice added 5th July 2019.
M9U43 and M9U46 – Rexel Promax Shredder Models REX823 and RSX1035
ACCO Brands is initiating a replacement programme of Rexel Promax Shredder Models REX823 and RSX1035. This product was sold between December 2016 and May 2019.
ACCO have become aware that some Rexel Promax Shredder Models REX823 and RSX1035 may fail during operation, causing a risk of burns to the users hands, arms or face, or fire to adjacent objects such as furniture.
Customer safety is the top priority for ACCO Brands and they have voluntarily initiated a free replacement programme for consumers who have an impacted shredder. Please see below for further details.
Identifying your Promax Shredder
An impacted Promax Shredder has a Model Number of REX823 or RSX1035 at the top right hand side of the machine.
Note: This programme only affects Promax Shredder Models REX823 and RSX1035. No other Promax shredder models or Rexel shredders are impacted by this programme.
What to do if you have an impacted Promax Shredder
If you have an impacted Promax Shredder, please stop using it immediately and unplug it.
Please visit the ACCO webpage at https://RexelPromaxReplacement.expertinquiry.com to arrange a replacement free of charge.
If you have any questions you can also contact ACCO:
By email: RexelPromaxReplacement@Stericycle.com
By phone: 0800 098 8524
Please accept our apologies for any disappointment or inconvenience this may cause you.
Apple 15” MacBook Pro
Notice added 24th June 2019.
A recall has been announced on the following product:
6AD7F, 6CDJ7 and 6H9RM – Apple 15” MacBook Pro (Retina, 15-inch, Mid 2015)
Apple has determined that, in a limited number of these older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk.
Affected units were sold between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Customer safety is always Apple's top priority, and they have voluntarily decided to replace affected batteries, free of charge.
What you need to do
First check to see which 15-inch MacBook Pro you have. On your MacBook:
Choose About This Mac from the Apple menu in the upper-left corner of your screen
Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)"
If you have that model, enter your computer's serial number on Apples dedicated recall web page to see if it is eligible for this program.
https://support.apple.com/15-inch-macbook-pro-battery-recallIf your MacBook Pro is affected, please stop using it and follow the instructions to have your battery replaced.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned to us.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Cry Babies Nala Doll
Notice added 11th April 2019.
A recall has been announced on the following product:
MPTL4 – Cry Babies Nala Doll
The manufacturer has identified a potential non-conformity with the detected phthalates level in a small batch of this doll being above set limits. Repeated exposure to phthalates over time can be harmful.
The phthalates level in this doll does not offer an immediate risk in the normal use of the toy.
However, consumer safety is their top priority and they are voluntarily recalling this product as a precautionary measure.
What you need to do
To check if you have an affected product, you will need check your dolls batch number. All dolls have a batch number on the base of the products packaging and inside the battery compartment, see images below. The affected batch numbers all start with 18/10657 and end with any of the following 2 digits highlighted in bold:
18/10657/ - 36, 37, 38, 39, 40, 41, 43, 44, 45, 46
(No other batches of this Doll are affected)
If you have an affected product please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned to us.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Lynx 'The Golden Year' with Floating Pool Speaker Gift Set
Notice added 1st February 2019.
A recall has been announced on the following product:
MYXW6 – Lynx 'The Golden Year' with Floating Pool Speaker Gift Set
Our supplier has identified a fault with a small number of their gift sets. The identified fault means the cable may overheat when charging the speaker.
Unilever, Lynx's parent company said: "The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product which means consumers are being asked to return the charging cable whilst we continue to conduct an on-going and thorough investigation with the supplier."
In the meantime, please do not use either the charging cable or the speaker
Only the products with the following barcodes are affected:
Bar code: 8710447348123 - Lynx 'The Golden Year' with exclusive floating / shower speaker.
Bar code: 8710522349168 - Lynx Black with exclusive floating / shower speaker.
The personal care items contained within these gift packs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including other gift packs containing a wireless shower speaker.
If you have either of the items listed above, or if you require any further assistance or information, please contact the Lynx Consumer Care line below. Please do not return to the product to us.
CARELINE FREEPHONE NUMBER: 0800 146252
We do apologise for any inconvenience this will cause.
Adidas Infinite 3 Stripe Bikini
Notice added 19th October 2018.
It has come to the attention of Adidas that the three stripes on our Adidas Infinite 3 Stripe Bikini, Line number MLDXW might come off unexpectedly when in contact with water and this could pose a potential safety risk to children as the stripes might get stuck on objects or other children outside or inside the water, potentially leading to injuries.
Consumer safety is their top priority and they are therefore recalling this product as a precautionary measure.
What you need to do
Please check your product to identify if it’s affected by this recall. The products concerned bear the words ‘Made in Tunisia’ on the main label and have an article number of BS0397 printed on the small inside label of the product.
If you have an affected product please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team on Freephone 0800 092 3355 who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island Mini Boys Mesh Running Trainers
Notice added 18th September 2018.
River Island have identified a potential safety issue with style ME74L and ME74P River Island Boys Mesh Running Trainers. The top cover of the toggle is defective and may come off when pulled potentially causing a choking hazard.
Consumer safety is their top priority and they are therefore recalling this product as a precautionary measure.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team on Freephone 0800 092 3355 who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island Girls Ribbed Frill Outfit
Notice added 18th September 2018.
River Island have identified an issue with style MVRRC River Island Girls Ribbed Frill Outfit. The waistband on this product does not confirm with the recommended length requirements.
Consumer safety is their top priority and they are therefore recalling this product as a precautionary measure.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team on Freephone 0800 092 3355 who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island Girls L'Amour Jumpsuit
Notice added 18th September 2018.
River Island have identified an issue with style MYHJ9 River Island Girls L’Amour Jumpsuit. The waistband on this product does not confirm with the recommended length requirements.
Consumer safety is their top priority and they are therefore recalling this product as a precautionary measure.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team on Freephone 0800 092 3355 who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Mini V by Very Llama T- Shirt
Notice added 30th July 2018.
We have identified a potential safety issue with style MQACN. The pom poms on the t-shirt can become detached and potentially cause a choking hazard.
Consumer safety is our top priority and we are therefore recalling this product as a precautionary measure.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Ariana Flatform Wedge Sandal
Notice added 20th June 2018.
Item numbers:
MCRVG
MCRVF
Dear Customer,
I am writing to you about our Ariana Flatform Wedge Sandal, Line number MCRVG / MCRVF, which you recently ordered from us. We have identified a potential safety issue with this style. In some instances, the straps over the foot are detaching from the sole during wear which could cause you to fall. Consumer safety is our top priority and we are therefore recalling this product as a precautionary measure.
Please stop wearing the item immediately and return them to us in the normal way for a full refund.
If this item was bought as a gift for someone, please pass these details on to them and arrange for the product to be returned. Please accept our apologies for any disappointment or inconvenience this may cause you.
Nerf® Battle Racers
Notice added 21st May 2018.
The following important safety notice has been issued by the manufacturer:
Hauck is recalling Nerf® Battle Racers manufactured between 1 January 2016 and 31 March 2017.
The steering wheel may detach, break or crack during use, posing a laceration or collision hazard to young children.
To confirm whether your Battle Racer is subject to the recall, look at the product sticker below the seat. If your product has a date of manufacture between 1/2016 and 3/2017:
Stop using the product immediately; and
Contact Hauck to receive a replacement steering wheel.
For more information about this recall, contact Hauck toll-free at 01978 664362, 9 a.m. to 5 p.m. on weekdays, visit www.hauck-toys.com or email us at info@hauckuk.com
We apologise for any inconvenience caused.
Swan Washing Machine – SW1010 and SW1020
Notice added 21st May 2018.
Item numbers:
SW1010W
SW1010Wa
SW1010B
SW1010Ba
SW1020W
SW1020Wa
SW1020B
SW1020Ba
The following important safety notice has been issued by the manufacturer:
We have identified a problem with two models of Swan washing machine sold between 2010 and 2012.
A small number of these washing machines have failed in use due to a fault with the internal control unit. This can lead to overheating during use and, in some cases there is a small risk of a fire developing. Therefore, we are taking the precautionary step of replacing the control units on all affected items.
What you need to do
To confirm whether you have an affected model, check the model number displayed on the front of the machine on the rating label, against the affected model numbers listed above.
What you need to do if you have an affected product
If you believe you have an affected machine, stop using the machine and disconnect or switch it off at the wall socket.
How to organise the modification if you have an affected product
Please contact 0800 Repair on the free phone helpline number 0800 888 6124 (Monday to Friday 9am to 8pm and Saturday 10am to 4pm) or email productmodifications@0800repair.com.
Using your model number we will be able to tell you if your washing machine is affected. If it’s not affected, you can carry on using your washing as normal.
If you have one of the affected washing machines we will arrange for a free replacement of the control unit by our repair partner 0800 Repair. The appointment will last approximately 30 to 45 minutes, is free of charge and will take place at a time that is convenient to you.
What if I have sold, given away or disposed of an affected washing machine?
If you have given away an affected washing machine or passed it to somebody else but have the new owner’s contact details, please contact us on the phone number or email address above and share with us the new owner’s details. We will then contact the owner directly to arrange a free replacement of the control unit by our repair partner 0800 Repair.
Please accept our apologies for any disappointment or inconvenience this may cause you.
KitchenAid Kettle
Notice added 2nd March 2018.
Item numbers:
4JW93
4JW94
4JW96
4JW97
The following important safety notice has been issued by the manufacturer:
KitchenAid kettle model ref: 5KEK1722
Description
The recall affects certain serial numbers of the KitchenAid Kettle model 5KEK1722, manufactured between January 2013 and June 2017.
Risk
It is possible that the handle could separate from the upper attachment points to the kettle's body and become unstable, presenting a risk of burns.
What you need to do
You should stop using the kettle immediately and check to see if your kettle is affected by visiting http://repair.whirlpool.com/ or contacting their Consumer Care Centre toll free 00800 552 27777 or 00800 381 04026 from 9:00am to 6:00pm, Monday through Friday.
If you have an affected product
Whirlpool will replace your item free of charge.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Lee Stafford - Coco Loco Straightener
Notice added 2nd March 2018.
Item number:
- KDU7R
The following important safety notice has been issued by the manufacturer:
Lee Stafford Coco Loco Straightener Model Ref: LSHS15 Batch Code: 1623
As part of ongoing quality checks they have identified a potential safety hazard involving the swivel mains connection of the appliance, which could result in an electric shock.
In two instances, batch code: 1623, the mains swivel connection has failed allowing the mains lead to pull out from the straightener.
Owners of product with the above batch code should immediately stop using the appliance.
What you need to do
The model reference and batch code are printed onto the rating plate, located on the top of the lower half of the straightener handle.
No other Lee Stafford Coco Loco product is affected by this recall.
What you need to do if you have an affected product
Customers who have products with the above batch code, should contact:
MPL Customer Service: 03454 676 743
Email: warranty@mplhome.com
Please accept our apologies for any disappointment or inconvenience this may cause you.
Baker by Ted Baker Girl's Jelly Shoes
Notice added 9th August 2017.
Dear Customer,
I am writing to you about our Baker by ted Baker Girl's Jelly Shoes, Line number LKT44, which you recently ordered from us.
It has come to the attention of Ted Baker that the rivet attachment for the bow has fallen below their rigorous quality standards and may detach during wear. This could cause a potential choking hazard.
Consumer safety is their top priority and they are recalling this product as a precautionary measure.
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Recaro SmartClick Base
Notice added 31st July 2017.
Item number:
- 6YWVR
Recaro Child Safety is implementing a replacement program for its Recaro SmartClick base, which can be used with the child seat Optia. Only Recaro fix bases of a clearly defined production batch are affected. The replacement program is free of charge for customers.
In dynamic tests conducted as part of comparison testing by Stiftung Warentest and Which?, the seat separated from the Isofix base. Recaro Child Safety takes this test result very seriously. The company therefore implemented numerous measures after receiving this information to analyse the reason for the behaviour of the product reported by Stiftung Warentest and Which?.
What you need to do
For Recaro Child Safety, customer safety is the top priority. To determine if their product is affected and, if so, to directly register for the replacement program. The customer will need the serial number of the product which can be found on a label on the underside of the Recaro Optia.
At the Recaro Child Safety website at www.recaro-cs.com, customers can find more information about the replacement program. The company has also set up a hotline to answer questions. The service team is available daily from 5 am to 9 pm and can be reached on Freephone number 0800 0830 128.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned via Recaro.
Any questions?
You can call Recaro's Customer Services Team on 0800 083 0128. They are available 7am to 10pm, 7 days a week.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Hotpoint Fridge Freezers
Notice added 27th June 2017.
Item numbers:
PC13D
PC134
PC171
PC172
We have been made aware of an incident involving a Hotpoint branded Fridge Freezer, manufactured between March 2006 and July 2009, model numbers FF175BP (white) and FF175BG (graphite).
To check if your appliance is affected, please visit www.hotpointservice.co.uk/fridgefreezer. Your model and serial number is usually located on a sticker behind the salad container.
If you are the owner of one of these Fridge Freezers, please complete the on-line form and Hotpoint will update you when further information is available.
Alternatively, use Hotpoints Live Chat system or call their customer service department on their freephone hotline: 0800 316 3826.
At this stage, pending further investigation, there is no specific reason for you to switch off your fridge freezer.
Opening hours:
Monday - Friday: 8.00am - 6.30pm
Saturday: 8.30am - 5.30pm
Sunday: 9.30am - 3.30pm
Dimplex Portable Dehumidifier
Notice added 9th June 2017.
Item number:
- 3L4UP
A safety issue has been identified with a batch of Dimplex portable dehumidifiers.
A component in the product may overheat, resulting in the product catching fire.
Affected products can be identified by the serial number, which is located on the product rating plate. This is accessible by removing the water tank.
Affected products have a serial number starting with 501 through to 522.
Dehumidifiers with a different model number or that start with a different serial number are not affected.
What to do if you have an affected dehumidifier
Stop using it immediately by switching it off at the mains socket and then unplug the dehumidifier from the socket.
All affected Customers are advised to contact Dimplex as soon as possible to receive a free replacement product.
Helpline: 0800 028 5386 (Monday - Thursday 8.30am - 5pm, Friday 8.30am - 3pm).
Beko Dryer
Notice added 30th May 2017.
Item number:
- PE521
Beko Plc are initiating a voluntary repair programme as a precautionary measure to locate affected 8kg & 9kg Beko and Blomberg condenser tumble dryers manufactured between May and October 2012.
As part of our ongoing product monitoring, we have identified a production batch with a faulty component supplied by a third party. In rare circumstances, the component could fail and overheat, potentially leading to a risk of fire.
Model affected:
- Item number PE521, Beko DCU8230 condenser dryer
Check the model and serial number of your 8kg Beko Condenser Tumble Dryer using the appliance checker on Beko's website at www.beko.co.uk/dryerrepair.
If your product is affected, then complete the online form to arrange a free-of-charge engineer visit to modify your product.
Alternatively, call our free phone number on 0800 917 2018.
Lines are open Mon-Fri 8am-8pm and Sat-Sun 9am-5pm.
HP Batteries
Notice added 16th March 2017.
Expansion of the HP Notebook Computer Battery Safety Recall and Replacement Program of June 2016 - Additional Batteries Affected.
HP urges customers to recheck all potentially affected products.
Dear Valued HP Customer,
In cooperation with various government regulatory agencies HP has announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook batteries, which was announced in June 2016.
The program has been expanded to include additional batteries that were shipped with the same notebook products. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers, sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. HP's primary concern is for your safety. Because affected batteries pose a fire and burn hazard, it is extremely important to check whether your battery is affected.
It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. Note: if you have already received a replacement battery, you are not affected by this expansion.
Please go immediately to the HP Battery Recall website at https://www.hp.com/go/batteryprogram2016 to check if your battery is affected by this expanded recall program. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook.
HP will provide a replacement battery for each verified, affected battery at no cost. You may continue to use your notebook without the battery installed by connecting the notebook to external power. To order a free replacement battery if eligible, go to the HP Battery Recall website at: https://www.hp.com/go/batteryprogram2016.
Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected. The validation process may show that your battery is not affected by this expanded recall program, in which case you may continue to use the battery in your possession, and a replacement is not necessary.
If you have questions on the HP Notebook Battery Safety Recall and Replacement program please go to Contact Us on the HP website.
We apologize for any inconvenience this may have caused you.
Sincerely,
HP
Mini V By Very - Toddler Coats
Notice added 15th March 2017.
We have identified a potential safety issue with the following toddler styles:
KGGGA Toddler Boys PU Trim Longline Coat - Grey - Size Range 3-6 months to 3-4 years
KEFKY Toddler Boys PU Trim Longline Coat - Navy - Size Range 3-6 months to 3-4 years
KGGDU Toddler Girls Mustard Pointed Hood Coat - Size Range 3-6 months to 3-4 years
KEFLF Toddler Girls Fur Lined Parka Coat - Size Range 3-6 months to 3-4 years
The buttons on the coat may become detached and become a potential choking hazard.
Consumer safety is our top priority and as a precaution we have taken the decision to recall these products.
Please note this only relates to the size range detailed above. No other sizes are affected by this Recall.
What you need to do
Please stop using these items immediately and return them to us in the normal way for a full refund.
If any of these items were bought as a gift for someone, please pass this information on to them and arrange for the product to be returned.
Any questions?
Contact our Customer Services Team. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Indesit, Hotpoint and Swan Condenser Dryers
Whirlpool have advised us that as of today 22nd February 2017 they are amending their existing advice to customers affected by this tumble dryer issue.
Customers who are currently awaiting a modification had previously been advised that they could continue to use their product, provided they monitored the machine whilst in use and cleaned the filter after use.
The new advice is to 'not use the machine whilst awaiting modification and to unplug it'.
Whirlpool has identified a potential risk in some tumble dryers it manufactured between April 2004 and October 2015 under the Indesit, Hotpoint, Creda and Swan brands.
What's the issue?
In some rare cases, excess fluff can come into contact with the heating element of the tumble dryer and present a risk of fire. The fire risk occurs if the user doesn't regularly clean the lint filter in-line with the operating instructions.
How can I find out if my dryer has been affected?
Whirlpool has contacted affected customers asking them to visit its website or phone its dedicated helpline to confirm whether their appliance is one of those affected by this issue. If it is, Whirlpool will arrange for an engineer to visit customers and modify the appliance, free of charge, to remove the fire risk.
If you want to find out if your dryer is affected, please contact Whirlpool's dedicated hotline or website. If your dryer was purchased from October 2015, it is NOT an affected model. However, it's important to continue to properly clean and maintain your dryer, as outlined in the user manual.
Dedicated websites by brands:
Hotpoint Indesit SwanOr call 0800 151 0905 (all brands).
Can I still use my tumble dryer if it is affected?
Whirlpool has said that customers are advised not to use the machine whilst awaiting modification and to unplug it.
Shouldn't you repair my dryer?
Whirlpool are managing all repairs. The corrective activity they are undertaking has been agreed with, and is being monitored by, Trading Standards.
Shouldn't you replace my tumble dryer?
Whirlpool are undergoing a process to repair affected tumble dryers. The corrective activity they are undertaking has been agreed with, and is being monitored by, Trading Standards. Customers are advised to contact Whirlpool to find out if their tumble dryer is affected.
Why will it take so long for Whirlpool to fix my dryer?
Whirlpool is managing a large volume of repairs and is urging those with affected machines to be patient while they work through appointments. Whirlpool have advised that the necessary modifications are being made on a first registered, first served basis. If you have any questions around the process for repairs, please contact the Whirlpool helpline.
What if my home insurance company says I'm not insured to use the product whilst I'm awaiting the modification?
Provided you are following Whirlpool's instructions - cleaning your lint filter after each use and not leaving it unattended when in use - your insurance should not be impacted. If in doubt, you can check this with your insurance company.
Mamas and Papas Car Seat
Notice added 5th December 2016.
Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Very, Littlewoods and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.
The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval number should match and is 04 44596.
Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Very, Littlewoods and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.
The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval number should match and is 04 44596.
You can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.
If customers have purchased the above seat and contact us you need to advise them they should immediately stop using the product and call Mamas & Papas dedicated free helpline on 03332 412154. For their convenience a designated courier service will collect the car seat. They will be issued with a refund or replacement.
Alternatively, they can bring your car seat into a Mamas & Papas store and their advisors will issue a refund or a suitable replacement product. Please note, proof of purchase is not required.
For more guidance, visit our recall page at www.mamasandpapas.com/en-gb/recall.
We wish to thank you for your co-operation and apologize for any convenience caused.
Warehouse - Velvet T-Shirt (Black)
Notice added 30th November 2016.
Warehouse have identified a potential quality issue with style KN69D. The velvet fabric does not meet their high quality levels for colour fastness.
Consumer satisfaction is their top priority and as a precaution they have taken the decision to recall this product.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team who will be happy to assist you. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Recaro Fix Base
Notice added 26th October 2016.
Recaro Child Safety is implementing a replacement program for its Recaro fix base, which can be used with the child seat Optia and the infant carrier Privia. Only Recaro fix bases of a clearly defined production batch are affected. The replacement program is free of charge for customers. During testing it was found that a particular production batch of the Recaro fix base does not meet the quality standards of Recaro Child Safety even though it fulfills the ECE-R44/04 approval standard.
What you need to do
For Recaro Child Safety, customer safety is the top priority more information on the replacement program can be found on the website at https://safety.recaro-cs.com. You will also find an online tool with which they can check if your product is affected, and with which you can register for the replacement program. The affected products can be identified by serial numbers on stickers on the product underside of the Recaro fix base. Affected serial numbers ER01000000 up to and including ER01017825. No other Recaro fix base stations are affected by this problem.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned via Recaro.
Any questions?
You can call Recaro's Customer Services Team on 0800 083 0128. They are available 7am to 10pm, 7 days a week.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Grow & Go / Peppa Pig / Thomas & Friends - 2 in 1 Site & Scoot
Notice added 14th October 2016.
It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the Grow & Go / Peppa Pig / Thomas & Friends 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.
Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.
What you need to do
The affected product codes are 6AXUP and 6DL7U. These products were first sold in January 2015.
This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV's address details. The batch codes are as follows:
6587/1
5505/1
5564/1
5565/1
We would be grateful if you could return the product immediately for a full refund.
Any questions?
If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services at customer.services@mvsports.com or telephone on 0870 840 4255.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Small Wonders - 2 in 1 Sit & Scoot
Notice added 14th October 2016.
It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.
Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.
What you need to do
The affected product codes are 6CVVT and 6CVVX. These products were first sold in January 2015.
This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV's address details. The batch codes are as follows:
6587/1
5505/1
5564/1
5565/1
We would be grateful if you could return the product immediately for a full refund.
Any questions?
If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services at customer.services@mvsports.com or telephone on 0870 840 4255.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Mamas & Papas - Armadillo Flip XT Pushchair
Notice added 14th October 2016.
It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.
Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.
What you need to do
The affected product codes are 6CVVT and 6CVVX. These products were first sold in January 2015.
This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV's address details. The batch codes are as follows:
6587/1
5505/1
5564/1
5565/1
We would be grateful if you could return the product immediately for a full refund.
Any questions?
If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services at customer.services@mvsports.com or telephone on 0870 840 4255.
Please accept our apologies for any disappointment or inconvenience this may cause you.
River Island - Mini Boys Grey Stripe Jogsuit
Notice added 14th October 2016.
River Island have identified a potential safety issue with style KF7UE. The plastic toggles on the trouser draw strings may become detached and become a potential choking hazard.
Consumer safety is their top priority and as a precaution they have taken the decision to recall this product.
What you need to do
Please stop using this item immediately and return it to us in the normal way for a full refund.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned.
Any questions?
You can call our Customer Services Team on 03448 222 321. They are available 8am to 8pm Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 4pm.
Please accept our apologies for any disappointment or inconvenience this may cause you.
Faro Upholstery Range
Notice Added 14th October 2016.
We have identified a manufacturing issue with our Faro range. The issue is with how the pin tuck detail on the back cushions has been secured, and a modification to these cushions is required.
Consumer safety is their top priority and as a precaution they have taken the decision to modify this product. We have therefore arranged for our Furniture repair specialist (Ecomaster) to carry out the required modifications.
What you need to do
You don't need to do anything - Ecomaster will contact all affected customers.
However should you wish to make contact with them you can call them on 01827 831888 or email customerservice@ecomaster.com quoting ‘Shop Direct Faro Furniture', and they will be happy to arrange a convenient time to call and arrange an appointment with you.
If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned.
Any questions?
Please contact Ecomaster on 01827 831888 or email customerservice@ecomaster.com quoting 'Shop Direct Faro Furniture'.
Please accept our apologies for any disappointment or inconvenience this may cause you.